Information We Collect
When you create an account or interact with our services we gather certain details so we can operate effectively. These details include basic identity data—such as your name, email address, phone number, and billing country—together with technical metadata like IP address, browser fingerprint, device identifiers, and log‑in timestamps. If you deposit or withdraw funds, we record the payment instrument’s last four digits, currency, transaction amount, and the blockchain hash or bank reference where relevant. We also collect behavioural information, such as game choices, session duration, and bonus usage, to personalise content and comply with responsible‑gambling obligations.
How We Use Your Information
We process your information to deliver the core gaming experience, verify identity, prevent fraud, and fulfil regulatory requirements. Usage data lets our systems compute real‑time odds, apply loss limits, and settle bets accurately. Aggregated statistics help us understand product performance and guide feature improvements. Where consent is provided, we send promotional messages tailored to your preferred sports or casino verticals; you may opt out at any time. We do not sell personal data. All marketing is conducted either in‑house or through vetted processors bound by confidentiality clauses.
Data Security
Protecting your data is fundamental. Traffic between your device and our servers is encrypted using TLS 1.3 with forward secrecy. Sensitive fields in our database—password hashes, payment tokens, government‑ID numbers—are stored with AES‑256 encryption at rest. Access to production systems is restricted through multi‑factor authentication and role‑based permissions. We run quarterly penetration tests and maintain an active bug‑bounty programme. In the unlikely event of a breach, affected users are notified within 72 hours together with recommended mitigation steps.
Sharing of Information
We share the minimum necessary data with external parties. Payment processors receive card or wallet details to execute transactions; identity‑verification vendors receive document scans to confirm authenticity. Regulators may request activity logs for licensing audits, and law‑enforcement agencies can compel disclosure through valid legal orders. Each third‑party partner signs data‑processing agreements aligning with GDPR and other applicable laws. Under no circumstances do we allow advertisers to track you across unrelated websites through our platform.
Withdrawal and Refund Policy
Withdrawals are processed to the same funding source whenever possible, subject to successful Know‑Your‑Customer checks. E‑wallet and cryptocurrency payouts under 50,000 BDT are typically approved within five minutes; larger amounts may require manual review and can take up to 24 hours. Refunds are permitted only when a transaction is proven duplicate, unauthorised, or technically flawed. Bonus funds that have already contributed to gameplay are non‑refundable. Service fees, network gas charges, and foreign‑exchange spreads are not reimbursed.
User Rights
You have the right to access, correct, or delete your personal data, to restrict or object to certain processing activities, and to receive a portable copy of the information you provided. Requests can be submitted through the Account ➔ Privacy panel or by emailing [email protected]. We respond within 30 days. Where processing relies on consent, you may withdraw that consent at any time without affecting the legality of operations performed beforehand. If you believe we have mishandled your data, you may lodge a complaint with your local supervisory authority.